FAQs
What is included in each pack?
The 1-Pack contains one gray knee pillow with one removable cover. The 2-Pack contains two white knee pillows with two removable covers. The color differs by pack. Choose your pack on the product page and check the selected pack and quantity in your cart before checkout.
Does quantity mean pillows or packs?
Quantity refers to packs. For example, quantity 1 of the 2-Pack contains two pillows; quantity 2 of the 2-Pack contains four pillows. Review the pack name and quantity in your cart.
What is the pillow designed for?
It is a contoured memory foam comfort accessory designed to sit between the knees while resting on your side. Comfort and fit vary from person to person; no particular sleep or pain-relief result is guaranteed.
How do I clean it?
Remove the cover and follow its care label. The cover is washable. Do not machine-wash or soak the memory foam insert.
Where do you ship, and how much does shipping cost?
We currently ship within the United States only. Standard shipping is free for the available 1-Pack and 2-Pack options. See our Shipping Policy.
How long does delivery take?
The current estimate is 1–3 business days to process an order, then 3–7 business days in transit after dispatch. Delivery dates are estimates and can change. See the Shipping Policy for updates.
What is your return policy?
Worelli offers a 30-day money-back guarantee. Contact hello@worelli.com within 30 days of delivery with your order number to start a request. See our Refund Policy for the full terms.
What if my item arrives damaged or defective?
Contact hello@worelli.com within 72 hours of delivery with your order number and a clear photo or video of the issue. Our Refund Policy provides a replacement or full refund at no cost for damaged or defective items.
How do I track my order?
Use the tracking link in your shipping confirmation email. Check your spam folder if it is missing. If you have not received an update after the processing window, contact hello@worelli.com. Your Shopify order number and the carrier tracking number are different.
Can I change or cancel my order?
Contact hello@worelli.com as soon as possible with your order number. We will check whether the order can still be changed or cancelled. A request is not confirmed until we reply; an order already dispatched may need to follow the return process.
How can I contact Worelli?
Email hello@worelli.com or use our contact form. Include your order number for order-related questions.